We have a vast range of qualifications including acupuncture, soft tissue mobilisation, ability to under take minor nail surgery as well as many other high quality skills. Special areas of interest include: prescription of orthotics, assessment and treatment of sport and bio-mechanical related injuries, diabetic foot care, footwear assessments, treatment of assessment of pediatrics.
Do I need a referral to see a podiatrist, physiotherapist or remedial massage therapist?
No, anybody can see our health professionals. You do not need a referral, however, if you have a Medicare funded visit to see one of our allied health professionals (CDM), you will need to bring a copy of the referral with you.
How long does an appointment take?
This varies case-by-case and depends on the treatment you are receiving. Please enquire with our friendly staff when making your appointment.
What do I bring to my appointment?
Please bring any referral letters and relevant test results such as x-rays. Also be sure to bring along footwear that you have been wearing (or wish to wear) and any previous orthotic devices if you would like us to reassess them for you. Please remember to arrive 10 minutes prior to your initial appointment so you can fill in some simple paperwork (patient information form).
What should I wear to my consultation?
We encourage you to wear clothing you are comfortable in – preferably, for podiatry appointments, something that will allow us to see your feet and legs with ease. If you have any questions, please confirm the required attire with our friendly staff before your appointment.
Can I use private health insurance?
Yes, if you have podiatry, physiotherapy or remedial massage listed as part of your cover. We use Hicaps to process your consultation and you will only pay the gap. You will need to bring along your health fund card.
Will my treatment be covered by Medicare?
If your GP has placed you on a Chronic Disease Management (CDM) care plan, Medicare rebates will be available. Eligibility of CDM is at the GP’s discretion and should be discussed with your GP prior to your visit.
Does Achilles Heal accept EFTPOS or credit cards?
Yes. We accept cash or most recognised credit, debit and EFTPOS cards. Please note, payment is required at the time of consultation.
What if I can’t make my appointment?
If you need to cancel your appointment, we ask that you provide adequate notice (at least 24 hours if possible), otherwise a cancellation fee may occur.
Can I see Achilles Heal for an injury that I did not receive playing sport?
Yes. Our therapists will treat a variety of injuries that you may have sustained while doing everyday activities and are not limited to athletic or sport-related concerns. We will diagnose, advise and recommend the best type of treatment to get you back to where you want to be, no matter where you are in life or what you do.
How can my podiatrist help?
Your podiatrist is a highly qualified allied health professional who works to prevent, diagnose treat and rehabilitate your feet and lower limbs. They will work with you to design a treatment program that prioritises your wellbeing and comfort, while also working to remedy your underlying problem. This may involve specialised orthotics, personalised exercise program, referrals to specialists or other specialised treatments.
What are orthotics?
Your feet carry your whole weight, and the way you stand and move has a lot to do with how the rest of your body feels. Orthotics work by controlling abnormal motion across the joints of the foot and can improve posture, provide pain relief and solve biomechanically related problems. At Achilles Heal, we make orthotics using 3D image technology to ensure they fit you perfectly and don’t feel hard or uncomfortable in your shoes.
What is physiotherapy?
Physiotherapy is one of the oldest medical professions. It’s an important way to maintain good flexibility and mobility and can alleviate pain and build strength after injury. Your physiotherapist can assess and treat many of problems, from musculoskeletal issues, back pain, headaches, sprains and sporting injuries, to name just a few.
What does a massage therapist do?
Remedial massage involves a wide range of soft tissue techniques that aim to improve posture and flexibility and relieve sore muscles and prevent and manage injury. It is even proven to improve sports performance. Your massage therapist will offer a balance of short-term relief for your current symptoms and address the underlying causes to ensure long-term results.